Dealing Tactfully with Difficult People

MGMT 802.1

This practical, skills-building seminar provides participants with the skills needed to deal constructively with people when their behavior is unpleasant and difficult.

View Course Options

What you can learn.

Explore specific strategies for dealing with behaviors such as verbal attacks and put-downs, complaining, thoughtlessness, manipulation, attention-seeking, and excessive talking
Learn to build trust when little or none exists
Recognize and deal with dysfunctional patterns of behavior
Maintain self-esteem when dealing with abusive people
Become aware of personal reactions to difficult people and situations

About this course:

This practical skills-building seminar demonstrates how to deal constructively with people when their behavior is unpleasant and difficult. Participants learn specific strategies for dealing with behaviors such as verbal attacks and put-downs, complaining, thoughtlessness, manipulation, attention-seeking, excessive talking, withdrawal, rule-breaking, excuses, and feigned helplessness. Other key topics covered include building trust when none or little exists, recognizing and dealing with dysfunctional patterns of behavior, maintaining self-esteem when dealing with abusive people, and becoming aware of personal reactions to difficult people and situations.