Dealing Tactfully with Difficult People
MGMT 802.1
This practical, skills-building seminar provides participants with the skills needed to deal constructively with people when their behavior is unpleasant and difficult.
What you can learn.
- Explore specific strategies for dealing with behaviors such as verbal attacks and put-downs, complaining, thoughtlessness, manipulation, attention-seeking, and excessive talking
- Learn to build trust when little or none exists
- Recognize and deal with dysfunctional patterns of behavior
- Maintain self-esteem when dealing with abusive people
- Become aware of personal reactions to difficult people and situations
About this course:
This practical skills-building seminar demonstrates how to deal constructively with people when their behavior is unpleasant and difficult. Participants learn specific strategies for dealing with behaviors such as verbal attacks and put-downs, complaining, thoughtlessness, manipulation, attention-seeking, excessive talking, withdrawal, rule-breaking, excuses, and feigned helplessness. Other key topics covered include building trust when none or little exists, recognizing and dealing with dysfunctional patterns of behavior, maintaining self-esteem when dealing with abusive people, and becoming aware of personal reactions to difficult people and situations.Contact Us
Speak to a program representative. Hours: Mon-Fri, 8am-5pm.
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