Dealing Tactfully with Difficult People

MGMT 802.1

This practical, skills-building seminar provides participants with the skills needed to deal constructively with people when their behavior is unpleasant and difficult.

READ MORE ABOUT THIS COURSE

What you can learn.

  • Explore specific strategies for dealing with behaviors such as verbal attacks and put-downs, complaining, thoughtlessness, manipulation, attention-seeking, and excessive talking
  • Learn to build trust when little or none exists
  • Recognize and deal with dysfunctional patterns of behavior
  • Maintain self-esteem when dealing with abusive people
  • Become aware of personal reactions to difficult people and situations

About this course:

This practical skills-building seminar demonstrates how to deal constructively with people when their behavior is unpleasant and difficult. Participants learn specific strategies for dealing with behaviors, such as verbal attacks and put-downs, complaining, thoughtlessness, manipulation, attention-seeking, excessive talking, withdrawal, rule-breaking, excuses, and feigned helplessness. Other key topics covered include building trust when none or little exists, recognizing and dealing with dysfunctional patterns of behavior, maintaining self-esteem when dealing with abusive people, and becoming aware of personal reactions to difficult people and situations.

Contact Us

Speak to a program representative. Hours: Mon-Fri, 8am-5pm.
Keep up to date on the latest news and offerings in Leadership & Management

vector icon of building

Corporate Education

Learn how we can help your organization meet its professional development goals and corporate training needs.

Learn More

vector icon of building

Donate to UCLA Extension

Support our many efforts to reach communities in need.

Innovation Programs

Student Scholarships

Coding Boot Camp

Lifelong Learning