Dealing Tactfully with Difficult People

MGMT 802.1

This practical, skills-building seminar provides participants with the skills needed to deal constructively with people when their behavior is unpleasant and difficult.

READ MORE ABOUT THIS COURSE
Classroom
Starting at $245.00
As few as 1 day
0.0
0.6

What you can learn.

  • Explore specific strategies for dealing with behaviors such as verbal attacks and put-downs, complaining, thoughtlessness, manipulation, attention-seeking, and excessive talking
  • Learn to build trust when little or none exists
  • Recognize and deal with dysfunctional patterns of behavior
  • Maintain self-esteem when dealing with abusive people
  • Become aware of personal reactions to difficult people and situations

About this course:

This practical skills-building seminar demonstrates how to deal constructively with people when their behavior is unpleasant and difficult. Participants learn specific strategies for dealing with behaviors such as verbal attacks and put-downs, complaining, thoughtlessness, manipulation, attention-seeking, excessive talking, withdrawal, rule-breaking, excuses, and feigned helplessness. Other key topics covered include building trust when none or little exists, recognizing and dealing with dysfunctional patterns of behavior, maintaining self-esteem when dealing with abusive people, and becoming aware of personal reactions to difficult people and situations.

Fall 2019 Schedule

Available Format(s):

These courses meet in person and make use of an online presence to varying degrees.

Enrollment Closed
Friday 9:00AM - 4:00PM
Location: UCLA Extension 1010 Westwood
Instructor: Joseph P. Reynolds
369479
Fee:
$245.00
See Details
Notes

Advance enrollment required; no enrollment at the door.

Refund Deadline
No refunds after October 03, 2019
Schedule
Type
Date
Time
Location
Lecture
Fri Oct 4, 2019
9:00AM - 4:00PM
UCLA Extension 1010 Westwood
UCLA Extension 1010 Westwood 214

Contact Us

Speak to a program representative. Hours: Mon-Fri, 8am-5pm.
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