Developing Managerial and Supervisory Skills
This workshop examines the role of the manager and emphasizes the application of management functions in effective supervision. Participants examine and develop the skills and techniques that may be used in the work environment to improve effectiveness. Topics include an overview of management theories, the major functions associated with process management, decision-making, organizational culture, change management, effective communication strategies, mentoring and motivating employees, conflicts resolution and managing teams.
Leadership Principles and Practice
Using lectures and a sensitivity training laboratory, this course covers understanding oneself as a leader and others as individuals and members of working groups. It also analyzes the group process, including group leadership.
Management Theory, Policy and Process
This course introduces management theory, policy and process in a wide variety of organizational settings. The managerial functions and processes of planning, organizing, leading and controlling are presented and applied to demonstrate how the management of people and resources accomplishes organizational goals.
Developing Managerial Effectiveness
This course provides the latest techniques for improving managerial and supervisory skills and competencies. Topics include identifying the strengths in your personal style; communicating with others with others who have different styles; goal setting for results; understanding ground rules of different work cultures; horizontal management of quality, service, timeliness, innovation, and costs in the high-performing work system; sources of managerial power and influence; vertical relationships and empowerment; and negotiating for authority and resources.
Becoming a Culturally Proficient Leader
This course introduces the fundamental concepts of cultural proficiency, a framework for leadership and decision-making that addresses differences among diverse cultures and the need to service the unique needs and expectations of these cultures both within the organizational workplace and for external customers. Instruction focuses on understanding the six levels of behaviors, practices, and policies that exist along the cultural continuum and using this understanding to identify cultural proficiency issues that exist within your organization, with an emphasis on under-served cultures. Enhanced definitions of diversity and culture also are addressed in the context of customer service.
Management and Supervision
This course examines the role of the first-line manager and/or supervisor within the organization and emphasizes the application of management functions in effective supervision. Participants examine and develop the skills and techniques that may be used in the work environment to improve effectiveness. Topics include an overview of management theories, the major functions associated with process management, decision-making, organizational culture, change management, communication, leadership motivation, and group development.
The Business of Creativity in Leadership
Today’s professional and personal challenges demand ever-increasing creativity to achieve major breakthroughs and change. While creativity is within everyone, it is often suppressed by hidden blocks and unconscious habits. This course helps you recognize and remove these impediments so that you can access your creativity more consistently and effectively. The approach, taught at the Stanford Graduate School of Business for more than two decades, goes deeply into the ideas, introspection and behaviors that allow you to apply your creativity and be more relaxed, productive, and happy. The tools and daily practices help increase professional effectiveness; improve decision-making and build greater insights into one’s leadership ability.
Making Your Message Clear
Whether you are speaking to an audience of one or 100, identifying your message and staying focused on it is very important to clear and effective communication. In a safe environment, participants in this course learn skills that can help them to avoid the pitfalls of defensive listening and self-conscious thinking. They are taught techniques that can help them get to the point, organize their thoughts, and present their products and ideas in a way that persuades and connects them with the listener.