Quality Improvement, Performance Management, and Information Technology in Health Care Organizations
HLT POL X 446
This course focuses on the tools and programs available to health care managers and other professionals responsible for providing the best care in the most effectively run organization.
What you can learn.
- Examine and describe the evolution of the health care Quality Management/Improvement Programs
- Understand Industry Quality, Healthcare Quality, total quality management, continuous quality management, quality assurance, and quality control
- Analyze the importance of teamwork to the continuous improvement process in health care
- Investigate the application of the different types of TQM/CQI tools, including the Plan-Do-Study-Act (PDSA), Six Sigma, and Lean models
- Justify the importance of measuring consumer satisfaction in monitoring quality and improving healthcare
- Apply the risk management concepts in improving quality and safety within clinical processes
About this course:
Health care organizations are under increasing scrutiny due to recent reports revealing widespread medical errors, increased staff turnover due to workplace dissatisfaction, and poor financial performance. In response, health care organizations are implementing complex information and performance management systems to improve quality in several areas, including patient care and safety, effectiveness of health care operations, staff and customer satisfaction, and financial improvement. This course focuses on the tools and programs available to health care managers and other professionals responsible for providing the best care in the most effectively run organization. Topics include the manager's role in quality management; quality management fundamentals; consumerism and customer service; understanding health care improvement in complex systems, information systems, and technology; quality improvement tools and methods; implementing quality management programs; and the role of cross-functional teams, regulatory accreditation, and environmental expectations.