Delivering Exceptional Customer Service to Increase Retention and Profits

MGMNT 859.99

0.60 CEU

Reg. # Status Location Start Date Qtr/Yr Fee
Y1718W Closed WestwoodWestwood: 313 1010 Westwood Center 1010 Westwood Blvd.
6/8/2012 SP 12 $165 Notify Me

In these tough times, can you really afford to lose customers because of something as fixable as customer service? Of course not! This course teaches you how to stop losing customers and ensure they stay your customers forever--simply by upgrading the quality of your customer service. Learn how to make more money, decrease employee turnover, train your staff to "love" your customers, turn "angry" customers into loyal customers, and even transform clients into "raving fans" who'll happily send new customers your way out of gratitude for the wonderful way you treat them. Whether you want to simply upgrade your existing customer service or take it to even higher "legendary" levels, this course is for you.

Advance enrollment required; no enrollment at the door.

Enrollment deadline: Jun 7

Westwood: 313 1010 Westwood Center
Friday, 9am-4pm,
June 8


1 meeting total

This course does not require textbooks.