32.00 Academic Units Required

The UCLA Extension Patient Advocacy Certificate Program will provide the knowledge, skills and competencies professionals need to successfully prepare for this emerging career. The curriculum covers the following topics: the fundamentals of the U.S. healthcare system; the role of patient advocates in a variety of healthcare settings; cultural competencies; interpersonal communication skills and strategies; care planning; grievance and complaint management; measuring customer satisfaction; customer service and service excellence; health care law and patient rights; insurance and healthcare finance; mediation, conflict and crisis management; and clinical bioethics. The curriculum is evidence and outcome-based where progress depends on the student demonstrating mastery of educational objectives for each course.

Participants in the program will complete 8 required courses including a capstone seminar that will provide an opportunity for students to use case studies to practice care planning as well as integrate and apply what they have learned throughout their coursework in the program. To learn more, please visit the Patient Advocacy webpage.

This program is currently offered online-only. 

Contact
Lisseth Gutierrez
(310) 825-7093
lgutierrez@unex.ucla.edu

Course Availability
Fall
HLT POL X 407.1 Fundamentals of the U.S. Health Care System – Essentials for Patient Advocacy
HLT POL X 407.2 The Practice of Patient Advocacy
HLT POL X 407.5 Introduction to Health Care Finance: The Advocates Role
HLT POL X 407.6 Conflict and Crisis Management
Winter
HLT POL X 407.3 Communication Strategies in the Health Care System
HLT POL X 407.4 Health Care Law and Legal Issues in Patient Advocacy
HLT POL X 407.7 Introduction to Bioethics
HLT POL X 407.8 Care Planning and Patient Navigation
Spring
HLT POL X 407.1 Fundamentals of the U.S. Health Care System – Essentials for Patient Advocacy
HLT POL X 407.2 The Practice of Patient Advocacy
HLT POL X 407.5 Introduction to Health Care Finance: The Advocates Role
HLT POL X 407.6 Conflict and Crisis Management
Summer
HLT POL X 407.3 Communication Strategies in the Health Care System
HLT POL X 407.4 Health Care Law and Legal Issues in Patient Advocacy
HLT POL X 407.7 Introduction to Bioethics
HLT POL X 407.8 Care Planning and Patient Navigation

Estimated Cost
Application & Candidacy Fee: $175.00*
Estimated Program Tuition: $6,200.00
Estimated Program Textbook/Materials: $700.00
Estimated Total Cost: $7,075.00

*The Application & Candidacy fee establishes your candidacy in the certificate for a period of time covering normal progress toward completion and allows you to access a variety of program benefits.


Internship Available: No

Additional Details

VA Approved?:
Yes