The UCLA Extension Instructor Knowledge Base presents “how-to” guides for Canvas announcements, content pages, assignments, discussions, quizzes, and grades, as well as institutional best practices related to teaching and learning.
Chat live or call Canvas Support at (833) 430-3501. Canvas Support is available 24/7.
To learn about the technical requirements of Adobe Connect and how you can use it in your course, access our Adobe Connect Spotlight page.
Contact support@unexonline.zendesk.com to schedule a one-on-one training on how to use Adobe Connect.
Due to late registration, or other issues you may encounter, some of your students may be missing from Adobe Connect, and they will not not see the blue "Join" button in Conference Room until they are synced.
View instructions for adding missing students to Adobe Connect
Email support@unexonline.zendesk.com
Please allow for a 24-hour response time, excluding weekends and holidays. See the UCLA Extension Calendar for university holidays.
Transitioning to a remote learning environment has had an impact on us all, and possibly increased the challenges for our students with disabilities in accessing course content. The Office of Disability Services (ODS), along with Instructional Design & Learning Support (IDLS), are committed to helping you navigate the impact this may have on your teaching in the remote environment.
The Dean’s Office has revised its guidance to instructors for remote teaching of students with disabilities. Please review the FAQ’s provided below.
For information about protecting privacy and data, please visit this UCLA Administration webpage.
The Office of Disability Services is assessing how to best support courses with ODS students that may require remote proctoring support.
If you are monitoring students via Zoom during a timed exam for your course and you will require ODS to provide a proctor for additional support, please complete the following survey in its entirety: ODS Live Exam Proctoring Inquiry Form.
What if a student tells me they have a disability?
By law, students may only receive accommodations that have been approved through the Office of Disability Services (ODS). If a student requests an accommodation from you directly, please refer them to ODS using the contact information below.
ODS will notify every instructor in writing of the students with disabilities currently enrolled in their classes, and what accommodations they must receive.
What if a student is approved for Otter, Livescribe, or Audio Recording?
What if a student has been approved for Notetaking Support or Advanced Slides?
Notetaking support is a general category of support that we are required to provide to students. Advanced slides, transcriptions, captioning services, etc., are potential forms of notetaking support that may be recommended according to each student’s individual needs. Not all forms of notetaking support are necessary for every student.
If you are unable to provide advanced copies of slides, or full transcriptions of your lectures, please contact ODS and we will attempt to make alternate accommodations for the student.
What if there are no transcripts or recorded lectures?
For courses in which transcriptions are unavailable, and a student’s approved note-taking option is not effective, please ask the student to contact ODS to determine an alternative.
How do I get direct assistance for Canvas matters?
If you have questions about how to record and upload a video to Canvas or need other types of technology-related assistance, please contact IDLS during normal business hours at 310-206-2329 or support@unexonline.zendesk.com.
24/7 Canvas Support is also available. You may submit a help request from within your course page, which will automatically generate a ticket to the appropriate support person.
How do I support a student with exam accommodations?
Contact The Office of Disability Services (ODS)
The Office of Disability Services (ODS) at UCLA Extension can be reached Monday through Friday from 8:00 a.m. to 5:00 p.m. at 310-825-7851 or access@uclaextension.edu.
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