Course DescriptionExcellence in communications is key to providing quality health care and safe patient outcomes. In their role as liaison, patient advocates often communicate with the health care team about patient satisfaction, emergent complaints, access to care, insurance issues, and other matters of importance to patients and families. This course teaches the critical skillsets necessary to effectively communicate both verbally and in writing when advocating in the health care setting.
Course OutlineCommunication skills are key to providing quality health care and safe outcomes. Learn to effectively communicate with healthcare professionals and families about critical issues that matter in the patient experience.