Course DescriptionWhat is the difference between conflict and crisis? What emotions and feelings arise when these words are spoken? Undoubtedly you have experienced conflict and crisis at some point in your life. These experiences shake our expectations that our lives should be smooth and well ordered. We know, from experiences, that conflict and crisis encompass complex phenomena of human interactions that must be sensed, observed, and understood before we can identify the best strategies for resolution. This course is about learning skills that will be both effective and sustainable in resolving conflicts or crisis. The ultimate goal in conflict resolution is to build mutually beneficial relationships so that the parties involved can reach a resolution that meets individual and shared needs. This course provides fundamental concepts, knowledge, and skills to promote discussion, problem solving, negotiation, reconciliation, compromise, or resolution. It emphasizes the need for the advocate to remain unbiased in helping provide the best outcomes.