Compassionate Accountability: How to Address Negativity, Conflict, and Difficult Conversations Directly while Remaining Positive

MGMT 760.20

In this course, we will learn to differentiate conflict positions vs. interests and the questions to ask in order to move from positions to interests in conflict resolution.

READ MORE ABOUT THIS COURSE

What you can learn.

  • Discover the power of positive language
  • Identify five different types of conflicts and learn interventions for each type
  • Learn to differentiate conflict positions vs. interests
  • Discover key strategies to respond to negativity, gossip, and defeatist behaviors at work
  • Gain the tools necessary to practice de-escalation and reframing techniques

About this course:

Discover the power of positive language and how small tweaks in what we say makes a huge impact on culture. In this course, participants will learn to identify five different types of conflicts and interventions for each type. In this course, we will learn to differentiate conflict positions vs. interests and the questions to ask in order to move from positions to interests in conflict resolution. We will cover key strategies to use right away to respond to negativity, gossip, and cynical or defeatist behaviors at work. Those who attend will walk away with a simple formula to confront behaviors directly without escalating the situation and will have the tools necessary to practice using de-escalation and reframing techniques.
Ready to start
your future?
By signing up, you agree to UCLA Extension’s Privacy Policy.

vector icon of building

Corporate Education

Learn how we can help your organization meet its professional development goals and corporate training needs.

Learn More

vector icon of building

Donate to UCLA Extension

Support our many efforts to reach communities in need.

Innovation Programs

Student Scholarships

Coding Boot Camp

Lifelong Learning