Reporting to the Manager of the International Student Office (Primary Designated School Official), the Supervisor of the International Student Advisors in the International Student Office (ISO) plays a key leadership role for UCLA Extension, overseeing the International Student Advisor (DSO) team providing visa counseling to 1,300 non-immigrant applicants and 2,500 non-immigrant international students enrolled in UCLA Extension certificate and English language programs. The Supervisor and International Student Advisors are authorized by the U.S. Department of Homeland Security (DHS) to certify entrance eligibility by issuing the Certificate of Eligibility for Non-immigrant Student Status (Form I-20) to prospective students and dependents seeking F-1, F-2, M-1 or M-2 visas.
The Supervisor provides direct supervision of at least 3 full-time Advisors (SAO II), and is responsible for training, assigning work, coaching and evaluating performance, and making hiring recommendations to the Manager of the International Student Office. The Supervisor also coordinates quarterly student audits by the DSO team for continuing compliance with federal regulation In addition, the Supervisor They provides continuous counseling and advice to students regarding changes in residence, matters of employment, paid and unpaid curricular practical training and other elective internships, leaves of absence, travel within the United States and abroad while in status, changes in visa type, vacations, intra-institutional program transfers, transfers from and to other DHS authorized schools, and post-program-completion optional practical training (OPT).
The Supervisor will be asked to develop new work processes that ensure exceptional service to students while effectively meeting the needs of the International Student Office; audit I-20 applications in Destiny to ensure DSO accuracy and adherence to established processes; monitor ISO financial and enrollment records; actively contribute to the ISO Manager's development of an online orientation; and regularly update International Student Office webpages and promotional information. In addition, the Supervisor will work closely with the ISO Manager to coordinate various student activities and events, including the quarterly on-campus New Student Orientation, social events, and workshops.
The successful Supervisor candidate will demonstrate solid experience in leading, developing, and motivating talent, including partnering with the Manager and DSO team on developing goals, performance guidelines and service metrics, and fun/creative non-monetary incentive programs.
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