Personalization Using AI – Blending “High Tech + High Touch” Service
Personalization Using AI – Blending “High Tech + High Touch” Service
Personalization Using AI -Blending “High Tech + High Touch” Service:Sports arenas, restaurants, and hotels are increasingly using technology to deliver high-end customer service. Join us to hear from experts about how AI-driven personalization is being implemented across various service industries.
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What You’ll Learn
About This Course
This session explores how technology is transforming customer experiences in hospitality. Industry leaders will share insights on AI-driven personalization in hotels, restaurants, and sports venues, highlighting real-world applications, benefits, and challenges. Attendees will learn how tech-savvy concierge services and innovative digital tools are redefining service standards while maintaining a human touch.
A light breakfast will be provided.
Speakers
Christi Ravneberg – Senior Director, Media Intelligence & Custom Content | Informa Foodservice Group
Richa Malhotra - Core Account Director – Strategic Accounts at Salesforce
Alison Blair - Strategic Advisor-Digital Products
Fall 2025 Schedule
Trust Building Suite 600 (6th floor)