The Dynamics of Interpersonal Communication

COMCTN X 482.7

This workshop is designed for individuals at all levels in their career who desire to polish and/or develop additional communication skills in formal and informal settings to help improve their success at work.

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What you can learn.

Practice conflict resolution, giving/receiving criticism, focused listening, and nonverbal communication
Explore defensive communication and assertiveness
Learn about team building and delegating work, empowerment, small-group dynamics, and power and authority
Examine management and sales strategies, problem-solving and negotiation, and intercultural communication

About this course:

In today's fast-paced, highly competitive business world, it is more important than ever to recognize and study the significant role communication plays in our business lives. How well we communicate greatly determines how successfully we will perform on the job and our level of personal job satisfaction. This course is designed for individuals at all levels in all types of businesses who desire to polish and/or develop additional communication skills in formal and informal settings. Participants explore conflict resolution, giving/receiving criticism, defensive communication, assertiveness, focused listening, nonverbal communication, self-esteem, team building and delegating work, empowerment, small-group dynamics, management and sales strategies, customer service, problem-solving and negotiation, intercultural communication, interviewing, and power and authority.