A Defect a Day Keeps the Customer Away
A Defect a Day Keeps the Customer Away
MGMT 781.1
This session explores customer-focused defect analysis using Lean and Six Sigma, distinguishing defect types and causes through real-world examples from manufacturing and service sectors to improve quality outcomes.
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About This Course
In this session, we'll properly and thoroughly define defects through the eyes of the customer. Not all defects are created equally, nor do they have the same root cause. Using Lean and Six Sigma, we'll evaluate defect opportunities, defects, and defective units using examples from both the manufacturing and service sectors, and properly assign special or common causes