Customer Services - MIS Insurance

About Us:
MIS Insurance is a top-rated independent insurance agency in Southern California, known for delivering exceptional service and customized coverage solutions to our clients. We pride ourselves on our strong reputation, supportive team environment, and commitment to excellence.

Position Overview:
We are seeking a reliable and detail-oriented Customer Service Representative to join our growing team. This is a fast-paced, 30-40 hour per week, phone-based role requiring excellent communication skills, strong multitasking ability, and comfort working across multiple digital platforms simultaneously.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Assist clients with policy questions, service requests, and general support
• Process customer payments accurately and efficiently
• Navigate multiple systems and applications simultaneously while assisting customers
• Maintain clear and professional communication with clients and team members
• Document interactions and updates in internal systems

Required Skills & Qualifications:

• Strong customer service and communication skills (phone experience preferred)
• High level of computer proficiency and ability to multitask across multiple screens and platforms
• Experience working with tools such as Slack, RingCentral, Dropbox, Google Docs, Outlook, Microsoft Office, and other web-based systems
• Detail-oriented with strong organizational skills
• Ability to thrive in a fast-paced, team-oriented environment

Preferred Qualifications:

• Spanish-speaking ability (a plus, but not required)
• Previous experience in insurance or a related industry is helpful but not required

If you’re tech-savvy, customer-focused, and ready to be part of a top-performing team, please provide a resume and cover letter. Apply today to join MIS Insurance and help us continue delivering outstanding service to our clients.