Organizations today are highly diverse workplaces. This course is designed to give you the knowledge and skills needed to successfully lead and communicate in your organization.
What you can learn.
- Explore current approaches and strategies to building communication flows through a diverse organization
- Improve interpersonal skills, conflict resolution skills, and overall customer service
- Maximize leadership and communication skills through applied practice both in the classroom and outside the classroom
About this course:Designed to give you the knowledge and skills necessary to lead and communicate in today's highly diverse workplace, this course provides the most current approaches to communicating and motivating employees with culturally different expectations. The course covers improved interpersonal relationships, team productivity, and overall customer service. You also learn innovative practices specifically geared to today's highly diverse workplace to resolve conflict. Maximize your leadership and communication skills and be ready to apply them immediately in the workplace and your personal life.
Fall 2020 Schedule
Hybrid courses have both regular remote meeting times and online instruction. Click “See Details” for more information.
Enrollment limited; early enrollment advised. Internet access required. Materials required.