Understand the role of formal and informal leaders in change initiatives
Determine common themes in change theory
Understand listening as a means to effect change
Identify emotional processes that sabotage the change process
Gain an understanding of how to embrace resistance
Grasp the relationship between organizational lifecycles and change
About this course:
This course is an exploration of why people and the organizations they work in struggle to embrace or execute change initiatives and what managerial-leaders can do about it. Many leaders primarily focus on analytics and decision-making, but more often than not change initiatives fail as a result of ignoring emotional processes in the system. It is easier for leadership to create a sense of urgency about the need for change than it is to build a safe environment in which people can change. Emphasis will be placed on a key role of a leader when it comes to change–being a non-anxious presence.