Managing Conflict and Disagreement
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This highly interactive workshop provides participants with practice in the basics of using key techniques to resolve conflict in the workplace.
What you can learn.
- Assess your own conflict management style
- Practice effective communication and listening techniques
- Learn about trust building and practice constructive framing of issues to assist in resolution
- Review conflict strategy choices, negotiation techniques, and the impact of different values and expectations on conflict
About this course:
Managing conflict is a critical part of every manager's and supervisor's job. This highly interactive seminar provides you with practice in the basics of using key techniques to resolve conflict in today's organizations. You assess your own conflict management styles and practice effective communication and listening techniques, trust building, and constructive framing of issues to assist in resolution. Conflict strategy choices include claiming maximum value for self or creating value for all parties. Negotiation techniques include identifying issues and interests, compromise, trading off interests, and packaging proposals. You also explore the impact of different values and expectations in producing conflict, including the common conflicts of independence vs. group cohesion and rules/structure vs. flexibility.