Managing Conflict and Disagreement

MGMT 893

This highly interactive workshop provides participants with practice in the basics of using key techniques to resolve conflict in the workplace.

READ MORE ABOUT THIS COURSE
Remote Instruction
Starting at $245.00
As few as 2 days
0.0
0.6

What you can learn.

  • Assess your own conflict management style
  • Practice effective communication and listening techniques
  • Learn about trust building and practice constructive framing of issues to assist in resolution
  • Review conflict strategy choices, negotiation techniques, and the impact of different values and expectations on conflict

About this course:

Managing conflict is a critical part of every manager's and supervisor's job. This highly interactive seminar provides you with practice in the basics of using key techniques to resolve conflict in today's organizations. You assess your own conflict management styles and practice effective communication and listening techniques, trust building, and constructive framing of issues to assist in resolution. Conflict strategy choices include claiming maximum value for self or creating value for all parties. Negotiation techniques include identifying issues and interests, compromise, trading off interests, and packaging proposals. You also explore the impact of different values and expectations in producing conflict, including the common conflicts of independence vs. group cohesion and rules/structure vs. flexibility.

Winter 2021 Schedule

Available Format(s):

These courses have regular meeting times and are fully online, via remote instruction. Click “See Details” below for more information.

Available
-
Thursday, Friday 1:00PM PT - 4:00PM PT
Location: Online
Instructor: Joseph P. Reynolds
377364
Fee:
$245.00
9 days left. Enroll by Feb 4, 2021
See Details
Notes
Sessions will be conducted online via live Remote Instruction thru Zoom
Refund Deadline
No refunds after February 03, 2021
Course Requirements
Course syllabus not yet available
Schedule
Type
Date
Time
Location
Lecture
Thu Feb 4, 2021
1:00PM PT - 4:00PM PT
Online
Lecture
Fri Feb 5, 2021
1:00PM PT - 4:00PM PT
Online

Contact Us

Speak to a program representative. Hours: Mon-Fri, 8am-5pm.
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